Mori Seiki Co. Ltd (www.moriseiki.com) now offers a new 24-hour spare parts guarantee for customers in the United States and Canada. If a machine is inoperable due to part failure, Mori Seiki will ship a replacement part within 24 hours of receiving the order or the part is free.
“To be globally competitive, manufacturers cannot afford to have a machine down,” Thomas R. Dillon, president of Mori Seiki USA, Inc. said. “We set the absolute highest standards for supporting our customers and this guarantee represents our commitment to that goal.”
The 24-hour shipment guarantee applies to the original purchaser of any Mori Seiki machine installed after January 1, 2008 and is valid for 10 years from the date of installation. The guarantee excludes machine castings, field-installed options, NC parts, special options parts and normal consumables.
Mori Seiki produces machine tools and distributes worldwide. The U.S. headquarters is in Chicago with offices in Boston, Chicago, Cincinnati, Dallas, Detroit, Los Angeles and New Jersey.