“The ﬁndings of the study and the real-world scenarios being realized with our customers point to the conclusion that the time is right for companies to reap both business and ﬁnancial beneﬁts from technology automation,” according to Bob De Caux, v.p. of AI and Robotic Process Automation.
Industrial automation is the most commonly cited area of investment, followed by customer relationship management (CRM), and inventory planning and logistics.
Most AI investment strategies would address issues involving employee performance or qualifications, but nearly half of all respondents see customer-service benefits.
On the job?
60.6% of all survey respondents said they expect investing in Artificial Intelligence would help to make workers more productive; about 18.1% said it would be used (proactively) to replace workers.
Businesses size and locations play a role in their AI strategies, and the implications that may follow.