Mazak Corp. is expanding its customer service and support by extending the range of services at its North American Parts Center. The machine tool designer and builder stated the changes would serve customers better and streamline the process of ordering replacement parts.
Recently Mazak initiated a $9-million manufacturing expansion at its Florence, Ky., operation, where a “Production on Demand” manufacturing concept involves advanced machine tool technologies as part of a lean strategy. Continuous workforce training also contributes to the “lean” culture.
In addition to the Kentucky operation, Mazak maintains eight Technology Centers in North America that provide more customized applications, service and sales support to customers.
Mazak said the North American Parts Center now accepts credit cards for parts orders, including orders placed online via the Parts Center website.
Also, after-hours emergency part shipment service is available to help customers keep machines running, and for additional information visit https://parts.mazakcorp.com/parts/PartsPortal.nsf.
Mazak-installed parts now are covered under warranty for six months, twice as long as such parts had been covered by the previously offered warranty. The company said that it has $60 million of inventory available, containing over 43,000 unique part numbers, which ensures that Mazak achieves 97% same-day shipping on parts orders. “Parts support is one of the main pillars of our Optimum Plus customer support program,” stated Mazak Corp. president Brian Papke. “At Mazak, we believe that when a customer purchases a machine, it is our responsibility to provide the support that ensures they receive the maximum return on their investment.
“Mazak Optimum Plus encompasses many services we’ve developed over the years and upgrades them as it establishes a clear plan for continual improvement in how we support our customers’ operations. The extended services of the North American Parts Center is evidence of that continual improvement,” he concluded.